Refund Policy

To initiate a return, please follow these steps:

1. Contact our customer service team at Hello@oventon.shop to request a return authorization.
2. Pack the item securely in its original packaging and include any accessories or documentation that came with it.
3. Ship the item back to us using a trackable shipping service. You are responsible for the cost of return shipping, unless the return is due to our error.
4. Once we receive your returned item and verify its condition, we will process your refund within 7-14 days. Refunds will be issued to the original method of payment used for the purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photo evidence of the damage or defect to assist us in resolving the issue.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please double-check your bank account or credit card statement. If the refund is still not showing, please contact your bank or credit card company to inquire about the status. If you have done all of this and still have not received your refund, please contact us for further assistance.

Contact Us

If you have any questions or concerns about our Refund Policy, please don't hesitate to reach out to us at Hello@oventon.shop. Our customer service team is here to assist you and ensure that your shopping experience is nothing short of exceptional.